At Digitek, we have a formal approach to quality assurance – it is not just a buzzword. We establish strict standards of operational and procedural quality and more importantly, we implement them vigorously. Our strength is in the quality of our service; we provide this quality from the very inception all the way to the completion of the project, and even beyond.

There are two methods that we use to measure our performance and quality. We use a client’s overall satisfaction measurement and an individual consultant performance evaluation. The ongoing goal of these measurements is to enhance and increase the quality of work performed by the consulting staff and Digitek’s support organizations.

 


Since 1994, Digitek has stood the test of time by consistently delivering solutions of superior quality at competitive costs. The firm developed and adheres to proprietary methodologies, which provides precision matching of solutions and talent for our client's requirements. Dun & Bradstreet, an independent third party is used to conduct quality surveys of services performed and provide feedback to Digitek. Digitek stands for “QUALITY that is MEASURABLY SUPERIOR”.

Digitek's reputation is its ability to deliver high quality IT solutions and
professionals, when and where they are needed, at a reasonable rate.
This ability has earned us the privilege to be preferred vendor to many
corporations and public agencies of all sizes, including US Federal
Government as a GSA Scheduled IT service provider, and a Microsoft
“Certified Partner.”

Digitek's quality reputation has been built on four primary factors:

 

Methodologies: Through the development of processes, methods, tools and procedures, Digitek has developed a robust set of methodologies for managing the implementation and deployment of quality solutions and professionals that meet or exceed our clients' expectations.
 
Resource Reach and Retention of top Quality Professionals: Digitek has an unmatched ability to find and deliver the required quality resources when needed for our clients solutions or staffing requirements, with a SERVICE LEVEL that is greater than 95%. The process also includes ongoing performance measurement and monitoring of the staff.
 
Quality Processes: Our quality processes track and monitor the quality of the solutions and professionals that Digitek delivers. This quality process starts with understanding the requirements and continues through its implementation. Our latest quality performance evaluation results per an independent survey by Dun & Bradstreet (D&B), rates our client satisfaction between Very Good and Outstanding, with outstanding being the highest rating.
 
 
 
The Management team: Our senior management team comprises of IT professionals, with extensive experience managing and staffing large IT projects for major corporations. This management team experience and insight of managing and staffing projects has guided and directed the development of the company's methodologies, that continually exceed our clients' expectations.